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Frequently Asked Questions
1. How can I place an order?
To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to the checkout page, where you can review your order details and provide the necessary shipping and payment information. Once your order is confirmed, we will begin processing it.
2. What payment methods do you accept?
We accept various payment methods to accommodate your preferences. You can make a secure payment using major credit cards (Visa, Mastercard, American Express) or select digital payment options such as PayPal and Stripe.
3. Can I make changes to my order after it has been placed?
Once an order is submitted, our system immediately begins processing it to ensure timely delivery. Therefore, we recommend reviewing your order carefully before confirming it. If you need to make changes or cancel your order, please reach out to our customer support team as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist you.
4. What are your shipping options and delivery times?
We offer various shipping options to cater to your needs. The available options and estimated delivery times will be displayed during the checkout process based on your shipping address and the selected items. Please note that delivery times may vary due to factors beyond our control, such as carrier delays or unforeseen circumstances.
5. Do you ship internationally?
Yes, we offer international shipping to many countries. However, please be aware that customs duties, taxes, and other import fees may apply upon delivery. These additional charges are the responsibility of the recipient and are not included in the item or shipping costs. It is recommended to check with your local customs office for more information about any potential fees or restrictions that may apply to your specific country.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within a specified period. Please refer to our Returns and Refunds Policy on our website for detailed instructions on how to initiate a return and any applicable conditions.
7. How can I track my order?
Once your order has been shipped, we will provide you with a tracking number via email or notification. You can use this tracking number to monitor the progress of your shipment. Additionally, you can log into your Obyshi account and visit the order history section to track your package.
8. What should I do if I encounter an issue with my order?
If you experience any problems with your order or have any concerns, please contact our customer support team. We are here to assist you and resolve any issues promptly. You can reach us through our website contact page or by emailing info@obyshi.com
9. Do you offer customer support?
Absolutely! We have a dedicated customer support team available to assist you with any questions, concerns, or inquiries you may have. Feel free to reach out to us, and we will be more than happy to help.